Refund policy

We want you to be happy with your purchase. This Refund Policy applies to purchases made directly through 90degreebyreflex.com.

Returns and Exchanges

Eligible returns and exchanges must be initiated within 30 calendar days of delivery through our Returns & Exchanges Portal.

To be eligible for return, merchandise must be new, unworn, unwashed, unaltered, and free from damage, hair, debris, makeup, deodorant, or other signs of use. Original hangtags must remain attached.

We ask that merchandise be returned in its original or correct polybag when available.

Please include your invoice or packing slip when available to help us process your return more quickly.

Return Shipping

If REDO protection was not purchased, the customer is responsible for return shipping on an ordinary eligible return.

If you request an exchange after declining REDO protection, you are responsible for all applicable shipping charges unless Reflex expressly waives a charge.

When a return or exchange results from a qualifying defect, damage, or Reflex fulfillment error, including receiving the wrong item or a size different from the size ordered, Reflex will address the applicable shipping costs as part of the remedy.

Original outbound shipping charges are ordinarily non-refundable. Reflex may refund those charges when a return results from a qualifying defect, damage, or fulfillment error.

REDO Protection

REDO protection is available only on eligible non-Final Sale merchandise.

When REDO protection is purchased, it provides Free Return Shipping for otherwise eligible returns and exchanges. REDO covers return shipping but does not make an otherwise ineligible item eligible for return or exchange.

Final Sale

Items marked Final Sale are ordinarily not eligible for return or exchange. Mystery Packs are one example of Final Sale merchandise.

Final Sale status does not prevent review of a timely claim involving a qualifying defect, damage, or Reflex fulfillment error, including receiving the wrong item or a size different from the size ordered.

If the customer receives the size that was ordered but later determines that the fit is unsuitable, that does not automatically override Final Sale status.

In some circumstances, Customer Service may approve a discretionary exchange for a Final Sale item. If such an accommodation is approved, the customer is responsible for shipping charges in both directions unless Reflex expressly waives one or both charges.

Defective, Damaged, or Incorrect Items

If your order arrives defective, damaged, or with the wrong item or a size different from the size ordered, please report the issue within 72 hours of delivery through our Returns & Exchanges Portal.

We will review the claim and determine the appropriate remedy. Reflex reserves the right to decline claims first reported more than 72 hours after delivery.

Pilling by itself, reasonable logo-placement variation, and reasonable exact-color variation are not ordinarily treated as defects. If you believe your item has a more significant issue, please submit it for review through the Returns & Exchanges Portal.

Refund Processing

Once your return arrives, please allow 5 to 10 business days for inspection and processing.

Approved refunds will be issued to the original payment method. After we process the refund, it may take approximately 3 to 5 additional business days for the credit to appear, depending on your financial institution.

Purchases From Other Retailers

This policy applies only to purchases made directly through 90degreebyreflex.com.

If you purchased a 90 Degree by Reflex product from another retailer, marketplace, or third-party seller, returns, exchanges, refunds, defects, and damage claims must be handled through the original retailer and are subject to that retailer's policies.

Our Customer Service team is happy to assist with product questions or general guidance, but we cannot promise a direct refund or exchange for merchandise purchased from another retailer.

Customer Service

Phone: 888-373-7485
Email: customerservice@90degreebyreflex.com
Hours: 9:30 AM to 5:00 PM ET, Monday through Friday, excluding holidays.